Resume

Kelly L Brindle
1315 Lander Rd.
Mayfield Heights, Ohio 44124
(216) 288-3828
kbrindle2002@yahoo.com

SUMMARY

IT Professional with experience providing software, hardware, client/server and networking support, design and administration. Expertise in utilizing technical knowledge to resolve client problems, analyze business processes and implement solutions. Excellent customer service and strong ability to communicate technical concepts to non-technical clients. Works well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. CompTIA A+ and MCP certifications.

CORE COMPETENCIES

  • LAN/WAN/WLAN Configuration and Troubleshooting with Broadband Routers
  • Windows desktop and server XP, 7, 10, 2003, 2008 System Installation, Configuration, Maintaining, and troubleshooting.
  • Documentation and Incident Follow Up Resolution with ServiceNow and Remedy
  • Active Directory Administration Windows Server 2003 and 2008
  • System Assessments and Recommendations
  • End User Training & Support

PROFESSIONAL EXPERIENCE

UNIVERSITY HOSPITALS – Cleveland, OH
Service Desk Support Administrator I (Employee), 4/16 to 1/17

Serving as front line contact point for Information Technologies and Solutions (IT&S) customers as part of the 24/7 IT&S Service Desk. Providing support to end users on a variety of inquiries and incidents. Identifying, researching, and resolving or routing software and hardware incidents. Responding to telephone calls for technical support. Using ServiceNow to manage, document, track and monitor incidents to ensure a timely resolution.

WINDSTREAM COMMUNICATIONS – Twinsburg, OH
Internet Technical Support Specialist I (Employee), 7/15 to 4/16

Answered incoming calls from customers, Tier 1 support, and field technicians of varying levels of computer knowledge to resolve broadband networking and device issues. Verified Windstream equipment problems/outages and notified correct department. Handled complex escalates from Tier I. Escalated, monitored, and tracked problems in appropriate trouble management system to ensure timely resolution. Resolved escalated calls.

MODIS/ALLSTATE – Hudson, OH
Service Engineer (Contractor), 3/13 to 7/13
Identified opportunities for automating, and streamlining the redundant processes to scale IT for enterprise needs. Created a PowerShell script that remotely gathered and reported server configurations in a physical and virtual Microsoft Windows 2003/2008 Server environment uniquely for Citrix Presentation & XenApp farms. Analyzed, planned, developed, tested, and documented a standalone module that automated the process of running the PowerShell script remotely using HP Operations Orchestration.

SEDGWICKCMS/APEX SYSTEMS INC. – Solon, OH
Senior Desktop Support (Contractor), 6/12 to 8/12

Provided technical support, installation, and maintenance to end users and desktops utilizing Symantec Ghost, Windows Transfer Wizard, and other configuration tools. Administered Microsoft Windows XP and 7 desktops and users by creating OU objects with Active Directory and assigning the proper groups per the end user job functions. Documented resolutions to end user help desk issues via an in-house help desk ticketing system in a timely manner.

HEXPOL/MCPC – Burton, OH
Desktop Support Specialist (Contractor), 2/12 to 4/12

Provided Microsoft Windows system administration to include installations, maintenance, upgrades, troubleshooting, and support for servers, printers, software applications, and all workstations running Windows XP and 7 in a manufacturing plant with 200 end users. Configured and maintained workstations and laptops; replaced and upgraded various peripherals and components for end users and machinery. Analyzed and recommended hardware replacements for desktops and laptops that would ensure employee productivity.

LUBRIZOL/MODIS – Wickliffe, OH
IS Server Application Specialist (Contractor), 7/11 to 10/11

Worked closely with application developers and vendors on a daily basis to coordinate application installations, upgrades, and fixes. Administered, installed, maintained, and configured in-house and 3rd party web applications in a virtual server environment with Windows Server 2003 and 2008, IIS 6 & 7.5, classic ASP, ASP.Net, Team Foundation Server 2010, Visual SourceSafe 2005. Monitored server and application health as well as resolving sever problems using various tools and scripts (VBscripts, PowerShell 2.0, Systrack, MOM/SCOM, AVIcode, Process Explorer, DebugDiag of memory dumps). Documented IIS Server configurations, installation instructions, and network configurations associated with the web servers and applications.

RW & B WEB SOLUTIONS, LLC – Mayfield Heights, OH
Owner, 4/07 to 12/09

Planned, designed, installed, configured, and maintained all physical network components; hardware; Cisco Pix 515E firewall, Dell PowerConnect Switch, KVM, and three Dell PowerEdge Servers (two 1950s and one 2950). Installed, configured, and supported the following applications, services, and network protocols; Microsoft Windows Server 2008 R2, Active Directory, IIS 6, TCP/IP, DNS, DHCP, RDP, POP3, SMTP, FTP, SNMP, SSH, Mail Enable, TrendMicro SMB, PHP 5.x, MySQL, MS SQL, WordPress, and ASP.Net. Designed and developed websites using Photoshop CS 4 for basic logo and masthead design, WordPress, and CSS modifications per client needs. Configured and resolved client desktop and network connectivity and email issues in person or remotely in a timely manner.

LIFECLINIC INTERNATIONAL – Mentor, OH
Systems Administrator (Employee), 2/2006 to 4/2007

Installed, configured, administered, and monitored DELL PowerEdge servers in a NT 4.0, Windows 2000, and Windows Server 2003 networking environment. Configured Active Directory, DNS, Group Policies, DHCP Services, MailDaemon, IIS 6, as well as basic Network Address Translation rules on CISCO Pix 515e using GUI interface of ADSM. Patched operating systems with latest upgrades and patches and documented hardware/software for change management in a Microsoft and Linux environment. Configured SNMP, Dell Remote Access Cards, and DELL OpenManage 5.1 for accessing the servers remotely as well as monitoring performance and security.

CLEVELAND CLINIC – Cleveland, OH
Systems Administrator II (Employee), 8/1999 to 7/2005

Managed the performance of LAN-based hardware and software as it relates to multiple versions of NetWare and Windows 2000 Servers to support the management of critical healthcare data. Provided technical expertise and support for multiple Microsoft products encompassing Office Suite 97/2000/XP, Outlook, Internet Explorer and various hardware, inclusive of printers, scanners, and palm pilots. Managed several deployments of corporate-based systems through implementations of Windows Active Directory and provided post-installation support with client connectivity issues. Documented and tracked status of client inquiries, coordinated appropriate responses, and followed-up to ensure client satisfaction.

ALTERNATIVE RESOURCES CORPORATION/GOODYEAR TIRE & RUBBER COMPANY – Akron, OH
Help Desk Analyst II (Contractor), 10/1998 to 08/1999

Assessed and documented end user and printer hardware to determine compatibility with 802.3 Ethernet standards. Created, implemented, and maintained a Microsoft 2003 Access database to report progress on the migration from Token Ring to Ethernet.

ALTERNATIVE RESOURCES CORPORATION/SHERWIN-WILLIAMS – Cleveland, OH
Help Desk Analyst II (Contractor)

Installed and configured computers, software, and peripherals for clients. Provided technical support to clients and demonstrated appropriate facets of system/software

INTERIM INC./JONES DAY – Cleveland, OH
Help Desk Analyst (Contractor), 08/1998 to 10/1998

Provided information and technical support via telephone for users with software problems. Accurately and successfully identified customer problems and offered solutions.

EDUCATION & TRAINING

Cuyahoga Community College, Highland Hills, OH
February 2010 to May 2012, Graduated with a GPA of 3.52

Earned an Associates of Applied Business, Information Technology with a concentration in Networking Software and an Associate of Applied Science degree in Electrical-Electronic Engineering Technology with a concentration in Computer Networking Hardware

Wright State University, Dayton, OH
September 1992 to July 1993

Communications

Training Classes

  • MS 2297 – Planning, Implementing, and Managing Windows Server 2003 for a Windows 2000 MCSE – November 12, 2004
  • MS 2272 – Implementing and Supporting Microsoft Windows XP – August 6, 2004
  • Designing a Windows 2000 Directory Services Infrastructure – June 2003
  • HTML: Introduction – January 11, 2003
  • Novell Connecting with Groupwise 5.0 – March 18, 1998
  • Troubleshooting & Maintenance of IBM PCs & Compatibles – April 2, 1997
  • Excel for Windows 5.0 Advanced – July 29, 1994
  • Excel for Windows 5.0 Intermediate – July 20, 1994
  • MS Access for Windows 2.0 Beginning – July 25, 1994
  • Microsoft Office 4.2 – June, 1994
  • Introduction to Windows 3.1 – February, 1994

 

CERTIFICATIONS

Comptia A+
May 2006

Microsoft Certified Professional
Managing and Maintaining a Microsoft Windows Server 2003 Environment